Customer Relationship Management

Areas of expertise and focus

  • More than 10 years experience as user and administrator of for Sales, Support and Service organizations.
  • Technical implementations/customization and organizational anchoring based on business requirements and best-practices for CRM systems.
  • Solid knowledge of integrating Learning Management Systems and for reporting and tracking on training statistics.
  • Technical and organizational implementation of solutions based on business requirements for Sales, Support and Service organizations.
  • Adjust technical and organizational implementations of existing solutions for integration to other business critical systems such as ERP and LMS systems.