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Customer Relationship Management

Areas of expertise and focus

  • More than 10 years experience as user and administrator of Salesforce.com for Sales, Support and Service organizations.
  • Technical implementations/customization and organizational anchoring based on business requirements and best-practices for CRM systems.
  • Solid knowledge of integrating Learning Management Systems and Salesforce.com for reporting and tracking on training statistics.
  • Technical and organizational implementation of Salesforce.com solutions based on business requirements for Sales, Support and Service organizations.
  • Adjust technical and organizational implementations of existing Salesforce.com solutions for integration to other business critical systems such as ERP and LMS systems.